Our Emotional State Implementation - Support Tickets

[BryanB]

We recently added an extra field to our whmcs contact form called "emotional state" so clients could tell us how they are feeling when they email us so we can better understand how to help them. We were surprised at how many people actually fill out the field.

 

But having the extra fields behind a tab in the support tickets made us often over look these inputs. So I set up some conditional logic within the view_ticket.tpl file to display a illustration of the emotion that the client has selected. It looks a little something like this:

 

 

The view_ticket.tpl code:

 

{foreach from=$customfields item=customfield}
{if $customfield.name == 'Emotional State' && $customfield.value == "Happy"}
<div id="emotion"><img src="templates/v4/images/Emotional%20State/happy.png" title="client said their emotional state was 'happy'" /></div>
{/if}
{if $customfield.name == 'Emotional State' && $customfield.value == "Worried"}
<div id="emotion"><img src="templates/v4/images/Emotional%20State/worried.png" title="client said their emotional state was 'worried'" /></div>
{/if}
{if $customfield.name == 'Emotional State' && $customfield.value == "Upset"}
<div id="emotion"><img src="templates/v4/images/Emotional%20State/upset.png" title="client said their emotional state was 'upset'" /></div>
{/if}
{if $customfield.name == 'Emotional State' && $customfield.value == "Confused"}
<div id="emotion"><img src="templates/v4/images/Emotional%20State/confused.png" title="client said their emotional state was 'confused'" /></div>
{/if}
{if $customfield.name == 'Emotional State' && $customfield.value == "Angry"}
<div id="emotion"><img src="templates/v4/images/Emotional%20State/angry.png" title="client said their emotional state was 'angry'" /></div>
{/if}
{if $customfield.name == 'Emotional State' && $customfield.value == "Excited"}
<div id="emotion"><img src="templates/v4/images/Emotional%20State/excited.png" title="client said their emotional state was 'excited'" /></div>
{/if}
{/foreach}

 

More info and screenshots on our blog post here:

http://virtualstagingsolutions.com/2226/some-friday-fun-with-your-emotions/

 

Enjoy!

[Dragonsys]

awesome, that is a great idea! Thanks for sharing.