ocosa Posted August 22, 2011 Share Posted August 22, 2011 Hello, Looking to make up for the loss in fuel costs and was wondering if any of you charged a fuel surcharge or administrative fee to cover IT clients that you make frequent visits to? If so what is the dollar amount you charge in a range to not be specific for those who mind? Is it based on per mile traveled to the client's location or is it a flat rate fee for anything over x amount of miles? Or is it just a flat rate even if it's down the street for example? This would be for clients that don't want remote support and want a physical person in the office if a problem happens. What are your thoughts? Thanks in advance. 0 Quote Link to comment Share on other sites More sharing options...
thehost5968 Posted August 22, 2011 Share Posted August 22, 2011 I would charge per hour with one hour min for any on-site support and drop the fuel cost / miles. And just build in the fuel cost for like 20 miles. 0 Quote Link to comment Share on other sites More sharing options...
ocosa Posted August 24, 2011 Author Share Posted August 24, 2011 I would charge per hour with one hour min for any on-site support and drop the fuel cost / miles. And just build in the fuel cost for like 20 miles. We already charge one hour minimum. Let me clarify, I was referring to clients that do not have a support contract with us but call frequently vs. the ones that do and we can recoup those costs through the contract. The 20 mile is a standard and seems fair to me. Any other thoughts? 0 Quote Link to comment Share on other sites More sharing options...
EWH1 Posted August 24, 2011 Share Posted August 24, 2011 If this is for clients without a support contract can't you simply adjust pricing as needed based on current cost to provide service? If gas is higher one week, adjust your pricing for that week. 0 Quote Link to comment Share on other sites More sharing options...
thehost5968 Posted August 24, 2011 Share Posted August 24, 2011 But you would then have your contract price and a none contract price and that is just like that tax amount like in the UK it would be 20% so the none contract price per hour would be 20% more. I say this as a business the fuel cost is yours and not the clients and as such should be covered in your prices (cost) and are you not able to clam this back as tax deductibles. 0 Quote Link to comment Share on other sites More sharing options...
ocosa Posted August 25, 2011 Author Share Posted August 25, 2011 If this is for clients without a support contract can't you simply adjust pricing as needed based on current cost to provide service? If gas is higher one week, adjust your pricing for that week. That seems like a plan but adjusting would probably make the client want a contract which would be ideal. 0 Quote Link to comment Share on other sites More sharing options...
ocosa Posted August 25, 2011 Author Share Posted August 25, 2011 But you would then have your contract price and a none contract price and that is just like that tax amount like in the UK it would be 20% so the none contract price per hour would be 20% more. I say this as a business the fuel cost is yours and not the clients and as such should be covered in your prices (cost) and are you not able to clam this back as tax deductibles. You are right. It's the cost of doing business. But when the cost to get to a customer increases someone has to pay for it. Preferably the client as we give enough stuff away as it is. That's the part I was worried about having the no contract price super high because you would have to consider time away from clients that have contract plus other business operations and factor in the time it takes to maintain non contract clients. 0 Quote Link to comment Share on other sites More sharing options...
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