simple Posted June 24, 2011 Share Posted June 24, 2011 We're importing our support emails to support tickets. When we think the issue is resolved we mark it as Answered, but then if the customer replies to it again we don't get notified of the new reply. If the customer replies to it we'd like the ticket to be reopened, or at least to be notified somewhere in the dashboard that there's a new reply. Is there a way to set that up? 0 Quote Link to comment Share on other sites More sharing options...
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