charliez Posted June 21, 2011 Share Posted June 21, 2011 Hi guys, I need your help and advice. We were successfully migrated to a newer server on June 10 and everything went OK. We got an email yesterday from a customer saying that her site is down and that she gets a "Website suspended" page (http://www.fieldhockeyclub.org/cgi-sys/suspendedpage.cgi) The very strange thing is that her account is Active both in WHMCS and in WHM. I even went ahead and suspended the account and then unsuspended it to see if there were any partial suspensions, but there were none. Has anybody experienced anything like this? The stranger thing is that I can access the page and their cPanel with no problem. But several people in different geolocations get the suspended page notice. Any help and advice is greatly appreciated!! Thanks! (I am posting this in my host forums as well) 0 Quote Link to comment Share on other sites More sharing options...
Troy Posted June 21, 2011 Share Posted June 21, 2011 Could be browser caching on the visitor's side, or check the .htaccess file on the account--it's possible the redirect created during suspension is still there. Look for a backed up .htaccess file with a file name that looks something like .htaccess.suspend.1308177767 (but with different numbers). That's the original that was backed up by the suspension process. Replace the current .htaccess with it and you should be fine. I've had this happen before after moving a suspended site to another server--as if unsuspension on the new server didn't undo things properly after the site was moved. 0 Quote Link to comment Share on other sites More sharing options...
m8internet Posted June 21, 2011 Share Posted June 21, 2011 Could be browser caching on the visitor's side I have never been to this website either and on using just the Domain Name also end up at the suspended page As above, may be a .htaccess file that needs amending I would set Suspended in WHMCS first Then set Active in WHMCS Next proceed to WHM and check status If still showing as Suspended, then unsuspend manually, and recheck If this was the case then WHMCS and WHM are not communicating (and WHMCS should warn you of this, so check the error logs) 0 Quote Link to comment Share on other sites More sharing options...
charliez Posted June 21, 2011 Author Share Posted June 21, 2011 Problem solved! Thanks for your help and suggestions. Yes, I tried suspending and unsuspending from WHM and WHMCS to see if that was the solution to the problem. The problem was that we were moved to a different DNS cluster as well and on this account only (odd!) the NS servernames were not set to the new server and the site was being redirected to the old server where all the account had been switch to inactive to avoid problems... thanks again... 0 Quote Link to comment Share on other sites More sharing options...
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