Marick Posted June 15, 2011 Share Posted June 15, 2011 I opened a support ticket recently with the ticket CC'ed to a client. Since then I closed the ticket, however every four hours I get an email, that is also sent to the client advising 'Sorry we havent gotten back to you...' I have re-opened the ticket, Answered it and closed it again to see if this corrects the continual escalation. Is this something that anyone else has encountered? 0 Quote Link to comment Share on other sites More sharing options...
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