Emails

[MustangV10]

I was wondering if it's possible to change email subjects as per follows.

 

Support ticket opened/replied = Host Name Support

Billing = Host Name Billing

 

Currently, I can't seem to find an option to do this.

 

Thanks.

[mojahed]

do you mean of hostname support: Server host name support like this:

host.host.com Support

or not ?

if so you can add this to the subject of each email template (support messages):

{$service_server_hostname}

 

if not please give me a clear details of what you mean.

[MustangV10]

For emails sent out, I want the subject to be like this:

 

Support tickets = Host Name Support

Billing = Host Name Billing

 

 

At the moment, It's changing the email subject dependant on the department, which isn't a huge problem, but it makes the subject too long to fit in the subject section on most email clients. So if someone opened a ticket in the sales department, or the technical department or whatever, it would always be 'Host Name Support'.