Cron and Piping errors since 4.5.1

[thriftystudio]

Before I submit a ticket, I would like to request assistance from the community as it's likely this is an error I caused myself somehow.

 

I searched the whmcs documentation as well as here on the forums and did not find a fix for this particular problem.

 

I upgraded my WHMCS taking the following steps:

- Made a backup of the database.

- Downloaded the new script via the client area

- Unzipped the file to my local pc.

- Uploaded the files to my host server via Filezilla.

- Visited my admin page and ran the automated upgrade script.

- Deleted the /install folder and it's contents from the server.

 

I am receiving my nightly Cron Job Activity emails from cPanel with no errors noted in the standard email.

 

However, I am also receiving a second email with the following: (to save space I'll just tell you how many times the line repeats)

 

Cron Daemon to me
php: /opt/xml2/lib/libxml2.so.2: no version information available (required by php)  (repeats 15 times)
php: /opt/xml2/lib/libxml2.so.2: no version information available (required by /opt/xslt/lib/libexslt.so.0) (repeats twice)
php: /opt/xml2/lib/libxml2.so.2: no version information available (required by /opt/xslt/lib/libxslt.so.1)  (repeats 10 times)

 

I have verified that my two cron scripts are accurate (main cro and enom cron)

 

In addition, I am receiving errors when attempting to open support tickets via email.

 

I send an email from my email client from an email address not listed as any admins or support departments but is listed under a test client name. I send this email to an email address listed as a support department contact.

 

The test client receives a support ticket id and auto response e-mail. The support ticket is entered into the whmcs properly. However, the "client" also receives a second email with the following: (skipping the headers and all that jazz, just showing the errors to save space) (also, hiding the cPanel account name and email address for security)

 

Mail Delivery System to (client)
------ pipe to |/home/[hidden]/public_html/clients/pipe/pipe.php
     generated by [hidden] ------

/usr/local/bin/php: /opt/xml2/lib/libxml2.so.2: no version information available (required by /usr/local/bin/php)  (repeats 15 times)
/usr/local/bin/php: /opt/xml2/lib/libxml2.so.2: no version information available (required by /opt/xslt/lib/libexslt.so.0) (repeats twice)
/usr/local/bin/php: /opt/xml2/lib/libxml2.so.2: no version information available (required by /opt/xslt/lib/libxslt.so.1)  (repeats 10 times)

 

#############

Obviously I see a pattern here and realize they're connected somehow but I just don't understand what the error is trying to tell me. I don't mind the spam but of course would like to fix any errors. However, a client getting a mail delivery error is definitely not a good thing. So if you have any suggestions, I would greatly appreciate it.

[0100110101001000]

I get the same errors since that upgrade for 4.4.2. I have clients telling me they get an undeliverable email failure although I get the tickets.

[thriftystudio]

I contacted WHMCS support about this issue and they suggested it was related to an error in the PHP configuration on my server. I had to contact my server admin to fix this in the server's master php.ini file. So far, my clients are no longer getting the error email but I'll post a note if I still get the cron errors at midnight. WHMCS Support was great and super quick in replying. *thumbs up*

[misrajitas]

same here with a new install,

I has to do with the server not detecting the "email" as received?

[mitk]

any news on this issue?

[m8internet]

I've just noticed the same issue

Commenced 05 September, the same time I applied the update to 4.5.2

[m8internet]

Read the instructions on the link and noted :

CHMOD the pipe.php file to 755

Read the upgrade instructions and this is NOT included

 

Problem solved