XN-Matt Posted May 26, 2011 Share Posted May 26, 2011 We're currently making a WHMCS plugin for the Cerb5 ticket system. I wanted to see if there was any interest in releasing this for the community for users that want to integrate the two. We are moving away from Kayako as v4 is it is just too bloated (and some features that we were promised over 5 years ago, still have not happened) so have decided to go back to our original desk. Matt 0 Quote Link to comment Share on other sites More sharing options...
pol1967 Posted May 29, 2011 Share Posted May 29, 2011 I am interested in your WHMCS plugin for the Cerb5 ticket system. 0 Quote Link to comment Share on other sites More sharing options...
Roger Posted May 29, 2011 Share Posted May 29, 2011 I would also be interested 0 Quote Link to comment Share on other sites More sharing options...
Host Intens Posted May 30, 2011 Share Posted May 30, 2011 I am interested in your WHMCS plugin for the Cerb5 ticket system. 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted May 30, 2011 Author Share Posted May 30, 2011 We'll post an update once we have something working for you all Will be using Cerb 5.4 as the version we build against, but I am told should work with earlier version (although, no guarantees). Matt 0 Quote Link to comment Share on other sites More sharing options...
pluto Posted June 11, 2011 Share Posted June 11, 2011 i'm interested as well 0 Quote Link to comment Share on other sites More sharing options...
marky96 Posted June 14, 2011 Share Posted June 14, 2011 Yes same for us we'd be interested too. 0 Quote Link to comment Share on other sites More sharing options...
pol67 Posted June 29, 2011 Share Posted June 29, 2011 Any news? Thanks, 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted June 29, 2011 Author Share Posted June 29, 2011 Yes.. Integration using API - Done Ticket submission - Done Ticket list - Done Ticket close (posts hidden note to tell staff) - Done Ticket custom fields (pulling per group, and listing) - Done Ticket product selection - Done Ticket view - Done Ticket attachments - To do KB search after ticket submission - To review KB browse/view - To review M 0 Quote Link to comment Share on other sites More sharing options...
pol67 Posted June 29, 2011 Share Posted June 29, 2011 This is good news! ETA on Release date? 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted June 29, 2011 Author Share Posted June 29, 2011 As yet, no. M 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted June 30, 2011 Author Share Posted June 30, 2011 Just a further update. We're looking for 1 or 2 people that would like to test this for us, who have dev environments (i.e non-live), that can provide useful debug information if any problems are found. Please PM if interested. 0 Quote Link to comment Share on other sites More sharing options...
pol1967 Posted July 16, 2011 Share Posted July 16, 2011 Any Update on Progress? 0 Quote Link to comment Share on other sites More sharing options...
mojahed Posted July 16, 2011 Share Posted July 16, 2011 what is the point of using another helpdesk ? i think the built in help desk is good, isn't ? (except it does not allow you to sell tickets) 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted July 16, 2011 Author Share Posted July 16, 2011 Many reasons. The in-built one is just now powerful enough for us but also, cannot deal with multiple brands, ie. say you have three brands, with three installs of WHMCS, you'd have three different places to actively login for support. With cerb at least, our module allows you to use multiple WHMCS installs, dealing with mulitple brands without any hassle at all. @pol, see my update above. 0 Quote Link to comment Share on other sites More sharing options...
dhabets Posted July 18, 2011 Share Posted July 18, 2011 For what it's worth Matt form WHMCS is working on a module as well (we commissioned it in April if I recall correctly)... so there will be official support as well. 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted July 18, 2011 Author Share Posted July 18, 2011 Cool I guess depends what level of integration you've gone for. Ours is multi brand, with rules for updating contact details due to how cerb stores the customer records (i.e one brand wont update tickets on another brand Attachments (full support) Groups Custom Fields Product Selection Full API integration Ticket View/List/Update/Close KB after submission - final testing KB integration - soon. We're using it live now and works great. Far more powerful compared to the desk we've left behind. M 0 Quote Link to comment Share on other sites More sharing options...
pol1967 Posted July 20, 2011 Share Posted July 20, 2011 Cool Far more powerful compared to the desk we've left behind. Far more powerful to Kayako Fusion? 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted July 20, 2011 Author Share Posted July 20, 2011 Far less bloated than Kayako Fusion. Depends what you need your desk for, we need it for dealing with emails, tasks, calls, and integrating with all our systems which is does, perfectly. We were on Kayako 3, tried 4. Too bloated. Still issues that were in v3 and awful template system. 0 Quote Link to comment Share on other sites More sharing options...
pol1967 Posted September 5, 2011 Share Posted September 5, 2011 Any news? Thanks, 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted September 13, 2011 Author Share Posted September 13, 2011 Testing has proved module is stable and will be released as a commercial module in due course. 0 Quote Link to comment Share on other sites More sharing options...
whiplash13 Posted October 27, 2011 Share Posted October 27, 2011 Any further updates on this such as a possible release date? 0 Quote Link to comment Share on other sites More sharing options...
XN-Matt Posted October 27, 2011 Author Share Posted October 27, 2011 We've had people testing this and feedback has been great. We'll be offering this with a limited queue/group free version and unlimited paid version. Matt 0 Quote Link to comment Share on other sites More sharing options...
maagic Posted January 4, 2012 Share Posted January 4, 2012 Hi! Have you made a release of this integration module? I would like to test/buy it? 0 Quote Link to comment Share on other sites More sharing options...
pol1967 Posted January 6, 2012 Share Posted January 6, 2012 Hi! Have you made a release of this integration module? I would like to test/buy it? +1 I would like to buy it. 0 Quote Link to comment Share on other sites More sharing options...
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