show ticket reply with number

[Neklawy]

Hello everyone

 

I'm need to make show ticket reply with number, such as [update 01, Update 02] same as vBulletin forum in every post (show post) #1 or #2

 

Can anyone help me for do that?

 

Thanks

[mojahed]

Sorry but i didn't understand you

[Neklawy]

I want see a reply count with output number in each reply

[equipc]

I think this could be easy done by editing the template and add a counter in the foreach section.

[Alistair]

This could come in very handy - it would be good to have a ticket response number to refer clients to instead of saying "as stated above/in our previous reply".

[Neklawy]

I think this could be easy done by editing the template and add a counter in the foreach section.

 

How please?

 

This could come in very handy - it would be good to have a ticket response number to refer clients to instead of saying "as stated above/in our previous reply".

 

yeah I mean that and I need it for this, And I am looking for how I can do it for this reason

[Blueberry3.14]

How please?

yeah I mean that and I need it for this, And I am looking for how I can do it for this reason

 

I'm not sure why you posted this in "Marketplace", but I can tell you how to do it. We needed this also. Edit the "viewticket.tpl" template, around line 60-64:

 

<td align="right">{$reply.date}   <span class="replynum">Reply # {$reply.id}</span></td>

 

The "<span class="replynum">Reply # {$reply.id}</span>" part was added. Btw, the "<span class="replynum">" is for CSS/ styling and optional.

 

Also in the admin templates: admin/templates/v4/viewticket.tpl: Add in on line #392

{$reply.id}

 

The first post in each ticket will be numbered "0", and the subsequent numbers won't be in order (it's based on all the replies to all of your tickets), but it still gives you a unique number for each reply, so you can refer the user back to that specific reply/comment.

[Neklawy]

I'm not sure why you posted this in "Marketplace"

 

Sorry but WHMCS support told me, This is a right place for my request, so I post is here

 

 

I already tried with this before that, and I was able to make first reply in each ticket with numbered "1" not "0"

 

But variable {$reply.id}, It is get reply ID in MySQL entry not by reply count in ticket

 

Thanks

[equipc]

Do you want to have a number for all message or only for the reply ? Should the first item (initial message) numbered 1 or not ? In other words, do you want this

 

Initial message

Reply 1

Reply 2

Reply 3

Reply 4

 

 

or this

 

 

Message 1

Message 2

Message 3

Message 4

 

I could implement both. I justed tested it on my demo website.

[Neklawy]

Do you want to have a number for all message or only for the reply ? Should the first item (initial message) numbered 1 or not ? In other words, do you want this

 

Initial message

Reply 1

Reply 2

Reply 3

Reply 4

 

 

or this

 

 

Message 1

Message 2

Message 3

Message 4

 

I could implement both. I justed tested it on my demo website.

 

Hello, Thank you and finally I made this and succeeded same I want, yesterday

 

Thanks a lot for all

[mojahed]

Hello, Thank you and finally I made this and succeeded same I want, yesterday

 

Thanks a lot for all

 

Please write here how did you do this, just to help the others

[equipc]

Smarty offers the ability to count the element in a foreach section ...

 

For more information, check the smarty documentation ...

[Dimofinf]

You can do it easily by editing viewticket.tpl

 

Look for this line:

 

{foreach from=$replies item=reply}

Change it to

 

{foreach key=key from=$replies item=reply}

Look for after 2 lines :

 

{if $reply.admin}

Add this before it :

 

Reply {$key+1}

 

And you are DONE

 

 

Do the same at client support ticket template

 

Best Regards

[Dimofinf]

modification change:

 

Look for this line:

 

{foreach from=$replies item=reply}

 

Change it to

 

{foreach key=key from=$replies item=reply}

 

Look for after 2 lines :

 

{if $reply.admin}

 

Add this before it :

 

Reply {$key}

 

And you are DONE

 

 

Do the same at client support ticket template

 

{foreach key=key item=reply from=$replies}

 

but instade of :

Reply {$key}

change it to

Reply {$key+1}

 

Best Regards

[Blueberry3.14]

modification change:

 

Look for this line:

 

{foreach from=$replies item=reply}

 

Change it to

 

{foreach key=key from=$replies item=reply}

 

Look for after 2 lines :

 

{if $reply.admin}

 

Add this before it :

 

Reply {$key}

 

And you are DONE

 

 

Do the same at client support ticket template

 

{foreach key=key item=reply from=$replies}

 

but instade of :

Reply {$key}

change it to

Reply {$key+1}

 

Best Regards

 

Gives me a blank screen. I'll stick with my method

[Dreamz]

EDIT: Nevermind I see what you are wanting.

Edited July 1, 2011 by Dreamz