dhollingworth Posted May 12, 2011 Share Posted May 12, 2011 Hi All WHMCS 4.4.2. If we add a hosting package or some such to a client's account as a billable item why doesn't it then appear under their products and services? For example we've a VPS Hosting Product set up. Rather than put this through as an Order it's been added as a billable item along with some other stuff. However it now doesn't appear as a VPS under the customer's Products and Services. This makes it impossible to see what products and services a customer really has because items they've paid for as billable items don't appear under their Products and Services. This can be very misleading. Is there a way to correct this? Regards David 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted May 12, 2011 Share Posted May 12, 2011 You shouldn't use billable items for fixed products and services such as hosting, servers, VPS etc. 0 Quote Link to comment Share on other sites More sharing options...
dhollingworth Posted May 13, 2011 Author Share Posted May 13, 2011 Hi Scurrell Thanks for your reply; but I have to ask why not? We supply VPS servers specifically tailored for a customer's needs; thus each VPS has a different configuration and price. If we didn't use billable items for these we'd need to create a new product for every customer. As these aren't fixed products it seems that billable items is the most flexible way to handle these; but when our accounts department looks at a client's summary they're not represented at all on the page making it impossible to see at a glance exactly what a client has purchased. Regards David 0 Quote Link to comment Share on other sites More sharing options...
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