Can't see tickets flagged to others - v4.4 feature?

[twsuk]

We recently upgraded to v4.4 and are having trouble with this scenario:

 

Customer A has many tickets.

 

One of those tickets is flagged to Sales Operator B, who then closes the ticket.

 

Operator C needs to review the client account and previous correspondence, so goes to the Client's Profile - Summary Tab, and clicks "View all Support Tickets".

 

In v4.4 the closed ticket that was flagged to B does not appear in the list of tickets when C looks at it.

 

We are 99% positive this was not the case prior to v4.4.

 

WHMCS Support insist this functionality has not changed and it worked like this before 4.3, so I'm not getting anywhere there.

 

Does anyone else have 4.3 and can check, or remember if this was the case?

 

And if indeed it was the case all along, it doesn't make any sense. Because now it means that other Operators cannot be guaranteed of seeing all the correspondence between our company and the customer.

 

Experiences and opinions greatly appreciated, and depending on replies, may turn it into a formal Feature Request or Bug.

[Alistair]

I don't think WHMCS are fibbing - I'm sure they know their own software better than anyone else.

[ckh]

Check the Adminstrative Roles and I believe the "View Flagged Tickets" allows an admin to view a ticket flagged for another admin.

[twsuk]

I don't think WHMCS are fibbing - I'm sure they know their own software better than anyone else.

 

I agree they wouldn't fib, but I think that perhaps either the Support guy I was dealing with didn't understand the question, or they just forgot themselves.

[ckh]

The view tagged tickets option for admin roles has been there for quite a while, not sure how long, but certainly pre-4.3. If that was the problem someone could have edited the Admin role or it could have been a new one that didn't have that option selected.