sending emails from whmcs

[Adamski]

Hi,

 

When you need to contact a client from whmcs and they reply to the email do they get an auto reply still despite the fact that you have already contacted them?

 

Is the best way to do this to create a new ticket manually?

 

Thanks,

 

Adamm

 

PS.. Whilst typing I think I answered my own question but would be intersted in which way other people do it!