Salman75 Posted May 14, 2007 Share Posted May 14, 2007 Hi, I cancelled a client account (in fact they requested cancellation). However the MANAGE ORDERS screen still shows the order as ACTIVE even when the account is terminated and cancelled. Why is that? Salman 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted May 15, 2007 Share Posted May 15, 2007 Hi, I cancelled a client account (in fact they requested cancellation). However the MANAGE ORDERS screen still shows the order as ACTIVE even when the account is terminated and cancelled. Why is that? Salman Hey, Change the status of the order to what ever you like... From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Salman75 Posted May 15, 2007 Author Share Posted May 15, 2007 Shouldnt WHMCS automatically do that? 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted May 15, 2007 Share Posted May 15, 2007 Shouldnt WHMCS automatically do that? Nope and I think it should be left that way, but I do see your point... From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Salman75 Posted May 15, 2007 Author Share Posted May 15, 2007 Shouldnt WHMCS automatically do that? Nope and I think it should be left that way, but I do see your point... Why should it be left what way? Can you give me one good reason? 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted May 15, 2007 Share Posted May 15, 2007 Hey, What if the person paid for an order, onet month, next month his account gets suspended because he forgot to pay. The account is marked suspended, but should the order be marked canceled or pending? Don't think so. Maybe if you deleted the plan/service from that client it should also deleted it from the order list as well. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Salman75 Posted May 15, 2007 Author Share Posted May 15, 2007 OK, what if he doesnt want to pay anymore and WHMCS suspends then terminates the account? Shouldnt the order then change to something rather than "ACTIVE"? 0 Quote Link to comment Share on other sites More sharing options...
Salman75 Posted May 15, 2007 Author Share Posted May 15, 2007 OK, what if he doesnt want to pay anymore and WHMCS suspends then terminates the account? Shouldnt the order then change to something rather than "ACTIVE"? Matt? 0 Quote Link to comment Share on other sites More sharing options...
DataHosts Posted May 16, 2007 Share Posted May 16, 2007 I would say 'NO' on the status of the order change. The order itself was complete and thus stay that way. All you would need to do is either delete the product from the client, or change it yourself. The physical actual order was complete but the product should be deleted. 0 Quote Link to comment Share on other sites More sharing options...
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