Spanish Characters Issue?

[Tmeister]

Hi there.

 

When someone open a ticket with spanish characters in the subject, the subject is not decoded in the admin interface.

 

Something like this.

 

Original Subject: necesito información por año

 

Admin Interface Subject: =?ISO-8859-1?Q?necesito_informaci=F3n_por_a=F1o?=

 

the subject is the same in the automatic mail response

 

GoHostem

A new support ticket has been opened.

Department: Cobros
Subject: =?ISO-8859-1?Q?necesito_informaci=F3n_por_a=F1o?=
Priority: Medium

this is a test a=F1o informaci=F3n

You must login to the administration area to respond to this ticket.

[url]https://clients.gohostem.com/admin/[/url]

 

is a encode/decode problem.

 

Any ideas to fix this,

 

Thanks in Advanced

[trine]

This is something only matt can add since all of the admin area is encoded.

 

If you need to do this on the client side, you can use php to do it.

 

You can do this for all extended latin char sets by creating a custom smarty funciton.

 

Try this:

 

function LatinMimeDecode($string) {

$array = imap_mime_header_decode($string);

$str = "";

foreach ($array as $key => $part) {

$str .= $part->text;

}

return $str;

}

[Tmeister]

Hi trine, Thanks

 

Yeap, there is nothing i can do, like you say, the admin area is encoded.

 

Thanks again.

[trine]

No problem! If you have any questions about it, post back