webberoo Posted March 25, 2011 Share Posted March 25, 2011 I have a client who has his support tickets lodged by an employee and he doesn't want the notifications going to his main account. Is this possible? I've checked the whmcs documentation and I can't find anything there. 0 Quote Link to comment Share on other sites More sharing options...
allenb Posted March 25, 2011 Share Posted March 25, 2011 Look at client his profile there his email if you tell your client to have support@hisdomain to spilt into two sends to his name sends to his mates name two other ways auto responder you can change this by admin > My account thats if your employee wants to change it. 0 Quote Link to comment Share on other sites More sharing options...
webberoo Posted March 25, 2011 Author Share Posted March 25, 2011 Thanks for the speedy reply. Look at client his profile there his email if you tell your client to have support@hisdomain to spilt into two sends to his name sends to his mates name two other ways auto responder you can change this by admin > My account thats if your employee wants to change it. Actually its not my employee. Its the employee of my "client". I have setup a "Master Account" in WMHCS for my client and a "Sub Account" in WHMCS for my clients employee. The only person who will be contacting me in regards to support tickets will be the "Sub Account" holder. Can I turn off support ticket notifications for this one particular "Master Account"? 0 Quote Link to comment Share on other sites More sharing options...
webberoo Posted March 29, 2011 Author Share Posted March 29, 2011 Does anyone know if theres a way to do this? 0 Quote Link to comment Share on other sites More sharing options...
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