Andy Posted March 14, 2011 Share Posted March 14, 2011 I have a customer where he paid his bill ahead of time but it still suspended his service. How do I fix this? 0 Quote Link to comment Share on other sites More sharing options...
JFOC Posted March 14, 2011 Share Posted March 14, 2011 I was happend with this too when payment type is 'Bank Transfer', and I found that suspended because payment date on invoice is '0000-00-00' and i was think this is a bug or something that need some verification on backend to make sure this case not will happend in the future. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 14, 2011 WHMCS CEO Share Posted March 14, 2011 This isn't due to a bug. Suspensions are done based on the next due date so you need to check that is set correctly for the product in question. Matt 0 Quote Link to comment Share on other sites More sharing options...
Andy Posted March 16, 2011 Author Share Posted March 16, 2011 It is set correct. I just learned there were 2 services for this customer. He canceled 1 seervice & kept the other one. The service invoice that was cancelled is the one my guy kept & he deleted the other invoice. He was merging the invoices together & got confused. Is there a way that this can be corrected? 0 Quote Link to comment Share on other sites More sharing options...
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