order goes pending and won't auto create

[Jacksun]

Hi, I am having an issue with my install. WHMCS version 4.4.2, reseller central back end. Everything was working fine until I upgraded. I have read through the forums, followed all the process in the wiki, verified my setup, added the api key with and without SSL, changed the locations trying multiple and individual locations, and completely reverified my server area setup.

 

Here's the error I see:

Order Accept Encountered Problems - no matching location found.

 

Here's what happens:

1) Place an order for a package which goes through fine (package has been in place for year+

2) Order goes into pending when it is set to process when payment received

3)go into pending orders - click accept order to make it active and run create script. Dies with above error.

4)Go to clients area, choose products

5) select the package they ordered

6) change to active and save

7) Click create and the account is created in reseller central with no issue

8 go back to pending orders to check...still need to accept order there, says no set to active when I did it manually in step 6

 

Any ideas what's going on?

 

Wayne

Edited February 10, 2011 by Jacksun

[GGWH-James]

2 -- Orders will remain pending until accepted; regardless of the product/service module's auto-setup configuration.

3 -- Have a look here.

Edited February 10, 2011 by GGWH-James

[Jacksun]

2 -- Orders will remain pending until accepted; regardless of the product/service module's auto-setup configuration.

3 -- Have a look here.

 

Hi, been through that one a couple times, changed it from old to new and back again, went from all locations to just one, used spaces/no spaces, caps/no caps etc etc without success.

 

If it works on one page (client/products) but not on another (pending orders) when trying to do the same thing then I'm not sure where the issue may be.

 

Any help is appreciated,

Wayne