Ulysses Posted April 30, 2007 Share Posted April 30, 2007 Have I mised something or is this illogical. How does the system send the "Account Suspended" email to the client if his account issuspended and, ipso facto, his email don't work no more? 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted April 30, 2007 Share Posted April 30, 2007 Hey, If his email doesn't work then theirs nothing you can do. If the email he has with you is hosted on the account you just suspended, well thats not very smart of the client. I recommend all my clients have a 3rd party ISP host mail, like their ISP, gmail, hotmail, yahoo, etc. But if the clients email doesn't work, theirs nothing you have control over it. It would be safe to say that your server is banned from that mail server or the client is gone. IE, he won't be paying his next invoice. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Ulysses Posted April 30, 2007 Author Share Posted April 30, 2007 Hi Adam, True enough, though I really do like our clients. They're mostly nice hand picked ones that people have referred to us. They are however mostly humans, and unlike us techy trend-setters, the last thing on their mind is how stuff works. And while they mean well, they do forget things - regularly. Maybe we have spoilt them over the years. However. here's an idea. Wouldn't it be great IF the system sent out the "Account Suspended" email to the client's 2nd (off-host) email account. We ask them for a second email on sign up anyway. 0 Quote Link to comment Share on other sites More sharing options...
skshost Posted April 30, 2007 Share Posted April 30, 2007 I require that they have an email address on file not associated with any domain you host. How else can you let them know what going on if there's server problems and such? 0 Quote Link to comment Share on other sites More sharing options...
Ulysses Posted April 30, 2007 Author Share Posted April 30, 2007 I require that they have an email address on file not associated with any domain you host. How else can you let them know what going on if there's server problems and such? We're not supposed to have "server problems" or such! Anyway, how can you insist someone does not use their own domain email! A bit presumptious, isn't it? 0 Quote Link to comment Share on other sites More sharing options...
s1rk3ls Posted April 30, 2007 Share Posted April 30, 2007 Typically their account shouldn't be suspended out of the blue... (Unless they are a bad customer and did something warranting immediate suspension/termination without notice, in which case you don't much care if they return if it was that bad) So they will probably only be suspended for non-payment, and the way I have my WHMCS setup they receive an email when the invoice is created about a week before it's due, an invoice reminder a few days before it's due, a late notice the day after it's due, and in the case of an invalid credit card an email once a day telling them the payment failed... I also have it set to add a late fee a few days later but haven't really had anyone not pay that long to know for sure if WHMCS sends an email about that too... A few days later it is finally suspended. In all, the customer has received at least 3 emails about their account being due for payment which I think is ample notice. Besides, this is only for the handfull of customers who pay by paypal subscriptions or mail-in payment - credit cards are done automatically (unless it's declined in which case they will receive a reminder daily) 0 Quote Link to comment Share on other sites More sharing options...
trine Posted April 30, 2007 Share Posted April 30, 2007 Kristopher, this is a great point! Typically, there should be no need to collect a secondary account/billing email address, and this just creates a lot of confusion and is not a good practice IMHO. As Ulysses points out, it is a bit ironic to collect emails for such purposes too! 0 Quote Link to comment Share on other sites More sharing options...
skshost Posted April 30, 2007 Share Posted April 30, 2007 I require that they have an email address on file not associated with any domain you host. How else can you let them know what going on if there's server problems and such? We're not supposed to have "server problems" or such! Anyway, how can you insist someone does not use their own domain email! A bit presumptious, isn't it? I'm honest. I do my best, but Servers go down. It's a fact. Actually I don't technically require it. But if I notice a customer's email is @theirdomain that's hosted with me I insist that we change it. I let them know why and they're glad that I care. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted May 1, 2007 Share Posted May 1, 2007 Hey, Having a second email address is great (not currently in the system), you also have their phone number, so give them up a call! I have called clients and told them that their email address is no longer worker. Most of the time customer changes ISP and forget to updated their email address with us. It all works out and client is as always happy But having a second contact information has been talked about before. Search under the feature request section, someone else or my self brought it up a few times. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Patty Posted May 1, 2007 Share Posted May 1, 2007 I require that they have an email address on file not associated with any domain you host. How else can you let them know what going on if there's server problems and such? We're not supposed to have "server problems" or such! Anyway, how can you insist someone does not use their own domain email! A bit presumptious, isn't it? I'm honest. I do my best, but Servers go down. It's a fact. Actually I don't technically require it. But if I notice a customer's email is @theirdomain that's hosted with me I insist that we change it. I let them know why and they're glad that I care. No server stays up 100% of time, whoever says that is lying. Machines break, parts need to be changed, upgrades and maintenance need to be made from time to time, reboots happen, it's a fact of life... I also ask my clients to use an alternative email so I can communicate with them in case lightning strikes or if they account gets suspended for some reason. They all understand and I even get compliments for being so thoughtful. 0 Quote Link to comment Share on other sites More sharing options...
Ulysses Posted May 1, 2007 Author Share Posted May 1, 2007 I think the system needs two email fields. The first as is now. The second for off-site/server communications. When signing up, they need to specify a) Preferred email and b) Off-site email. This is particularly important if they are transferring a domain, so they can be contacted at their (b) email with their welcome, login, etc. Thereafter, the system can by default use email (a) for all communications, except of course, "Account Suspended" etc. It is a complex but well thought out script. So I suspect it should not be too hard to add an extra IF/THEN argument to all server/client communications. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted May 1, 2007 Share Posted May 1, 2007 Hey, OR call them! However, I would like a second email option as well. Its one of those things you need, but can live with out. But a second email address should be added in the near future. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
s1rk3ls Posted May 1, 2007 Share Posted May 1, 2007 You can always add a custom client field and make it required. List it as an alternate or emergency email address, separate from their signup email and not at their domain hosted with you. Only downside is that you would have to manually email them from your email client unless Matt decides to add my feature request to the next release... http://www.whmcs.com/forums/viewtopic.php?t=3977 0 Quote Link to comment Share on other sites More sharing options...
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