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Replace text during import operator ticket reply


Xeron

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I'm looking for a solutions what can do:

 

Just like normal:

1 Client sends e-mail

2 Ticket made and operator notified

3 Operator reply's by e-mail

 

now when the e-mail would be imported in the whmcs ticket system as reply, I would like to have the content of the e-mail scanned and replace words when they are used.

 

Would there be any solution for this?

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