Administrator roles

[Data 1]

Hi,

 

After some setup, I ordered a hosting account for a mock client from "order" in the portal.

 

It created a cpanel account on the server specified, sent me an e-mail, created a client account in WHMCS. Groovy, it is incredibly flexible so far.

 

Then I logged on as that customer (through the client login on the portal) and submitted a support ticket to my newly created support department.

 

Then I log in as full administrator again, and attempt to resolve my issue It said access denied, that I wasn't assigned to any ticket departments. I checked roles, and full administrator does indeed have the ability to answer tickets.

 

What simple thing have I overlooked that I will feel like an idiot for asking about?

[uberhost]

Setup > Administrators > Edit Admin Details > Assigned Departments

[Data 1]

OK Thank you. I take it that tick box wasn't there until I created the department.

[uberhost]

OK Thank you. I take it that tick box wasn't there until I created the department.

 

That's correct. It would be nice if WHMCS cycled through the admin accounts each time a department is added, just to give the root admin an opportunity to tick the box for each admin who should be included in that department.

 

Cheers,

Rick

[Data 1]

Close enough for me, I just signed up after only 2 days of the trial. This is going to save me an immeasurable amount of time and headache.

 

Thanks again Rick-

 

Jim