EricHamby Posted January 9, 2011 Share Posted January 9, 2011 1) No user can login to cpanel at all, even the direct link from there service dont work. Its liek the name and pass they got isnt even in the system. 2) Users can not change passwords, page reloads and says Password Change Failed! Getting this in the error log. Module Change Password Failed - Service ID: 65 - Error: Sorry, the use XXXX does not exist. The site seems to be ok and the default text is showing on the site url thats been made. The WHMCS is making the account in WHM but its like after it makes it it cant read anything. I can access there cPanel from root WHM but thats it and not with there name and pass. When creating the account the admin says module has been created successfully. 0 Quote Link to comment Share on other sites More sharing options...
JofleyUK Posted January 9, 2011 Share Posted January 9, 2011 I know this might be a stab in the dark. are you creating accounts on the server using root and the root hash key??? If so, try the following. Create a reseller account on your server with all the resources and priveleges as root, then move all the accounts from root to this user in the reseller centre in WHM. Use the login for that reseller to create accounts from WHM, so reconfigure your account in the Servers section of WHM to your reseller and new password hash as created in WHM. Regards. 0 Quote Link to comment Share on other sites More sharing options...
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