JerusaHost- Mark Posted December 29, 2010 Share Posted December 29, 2010 When adding a new contact to a client's account, does "Activate Sub-Account" have to be checked in order for them to open support tickets via email? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 30, 2010 WHMCS CEO Share Posted December 30, 2010 No. Contacts can submit tickets via email in which case they wouldn't need to be able to login to the client area (and therefore don't need to be a sub-account). Matt 0 Quote Link to comment Share on other sites More sharing options...
JerusaHost- Mark Posted December 30, 2010 Author Share Posted December 30, 2010 great, thanks for clarifying! 0 Quote Link to comment Share on other sites More sharing options...
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