[FIXED] cPanel Terminate Error

[Bartucxp]

After v4.4.1 upgrade, cPanel service terminate function terminates the account but returns error as result: An unknown error occured.

 

Thanks.

[blymp]

This happens to me all the time because of the timeout set on my reseller account in my server, which really sucks because even the account creation doesn't get active because the same timeout errors!

 

I assume that WHMCS sends the request to the server and the server queue and/or process the module command and then WHMCS waits for an answer of the server, telling WHMCS if it was successful or not, and when it doesn't get any answer it doesn't conclude operation and gives us the "unknown error".

 

Do you have a reseller account as well? If so, is it with Host Gator? If so what is the name of your server?

 

Anyways this is my case.

 

Hope it clears a bit even if is not your case

[blymp]

I just ran a terminate module in my WHMCS with server load at 5.08 and I didn't even get the "unknown error" it just displayed: "Service ID Not Found" and when I reloaded the page it showed the service page normally but with the status still as active instead of terminated.

 

I don't really know if this occurs because of the timeout or if it is something in WHMCS. But I've being dealing with this issues forever.

[Bartucxp]

Server timeout is set to 600 secs and I get this response after about 5-10 secs, after successful terminate.

[Miron]

Same issue here.

 

Timeout is set to 600 sec, and after 3-4 sec Whmcs return message:

~~~~~~~~~~~~~

Module Command Error

An unknown error occured

~~~~~~~~~~~~~

 

Then I open WHM and I can see that account is successfully terminated.

[blymp]

How can I see the timeout settings? Or do I need to ask my support?

 

Thx.

[tsiedsma]

I am also experiencing this same error. It causes every Auto Terminate and Auto Cancel functions to fail resulting in cron emails requesting manual termination. It is very annoying. I propose an immediate patch be released to address this issue.

[blymp]

Does any of you guys have a reseller account with Host Gator?

[Saviola8x]

How can I see the timeout settings? Or do I need to ask my support?

 

Thx.

 

Do you mean timeout setting of php request from your WHMCS server or WHM server ?

 

You can see connection_timeout in php.ini configuration, as simple as make file with phpinfo() function

 

Goodluck.

 

I not updated t o 4.4.1 and with 4.2.1 no error with cpanel function, and nothing changes about cpanel function in WHMCS 4.4.1 changelogs, maybe this error from new version because cpanel update very much in this month

[scurrell]

We're getting the same error. The account is actually terminated on the server, but WHMCS gives the "Module Command Error".

 

Noting to do with Hostgator, as this is happening on our own servers.

[Matt]

I have uploaded a patch @ http://forum.whmcs.com/showthread.php?p=171510#post171510 that should resolve this unknown error response for you. Please let us know if you get any further problems after applying that.

 

Matt

[Bartucxp]

Patch fixed the problem. Thanks.