BryanB Posted December 14, 2010 Share Posted December 14, 2010 I've created a custom ticket status that I want to behave just like the "closed" status called "completed" I've unchecked all the boxes as seen here: but tickets under this status are still showing up in the client area home page (clientarea.php) under "Open Support Tickets" 0 Quote Link to comment Share on other sites More sharing options...
BryanB Posted December 15, 2010 Author Share Posted December 15, 2010 Above are the settings for the custom "completed" ticket status and here is a ticket assigned to a client with the status set to "completed" on the clientarea.php page: Shouldn't that ticket not be showing up since it is not set to active? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 15, 2010 WHMCS CEO Share Posted December 15, 2010 I can confirm this is happening in both V4.3 and V4.4. Have now uploaded a patch here: http://forum.whmcs.com/showthread.php?p=171028#post171028 Matt 0 Quote Link to comment Share on other sites More sharing options...
BryanB Posted December 15, 2010 Author Share Posted December 15, 2010 I can confirm this is happening in both V4.3 and V4.4. Have now uploaded a patch here: http://forum.whmcs.com/showthread.php?p=171028#post171028 Matt That seems to of fixed the tickets that are displayed but the number of tickets is still showing all of them: 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 15, 2010 WHMCS CEO Share Posted December 15, 2010 Ah yes, have now updated the patch to include a second file needed for the count to be corrected. Matt 0 Quote Link to comment Share on other sites More sharing options...
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