pinarthost Posted December 14, 2010 Share Posted December 14, 2010 (edited) We use NetEarth as our Domain Registrar, so when a client is logged in the client area, if he/she chooses to lauch the DNS Manager he/she gets the following error: [r3] Error Message: Please provide valid login Credentials.Invalid Login Credentials. This is because the password within the WHMCS is not the same with the one created in the NEO Reseller Panel when customer signs up. These two passwords should be synchronized so clients can easily login to the DNS Manager or the Email Forwarding Manager. Edited December 14, 2010 by pinarthost 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 14, 2010 WHMCS CEO Share Posted December 14, 2010 Hi, No it is not because of that. The passwords do not need to match. You should check the customer email address matches though. Matt 0 Quote Link to comment Share on other sites More sharing options...
pinarthost Posted December 14, 2010 Author Share Posted December 14, 2010 I can confirm that customer email address matches but still the client can't use this feature. Customer keeps getting the Error Message: Please provide valid login Credentials.Invalid Login Credentials. 0 Quote Link to comment Share on other sites More sharing options...
JLHC Posted December 15, 2010 Share Posted December 15, 2010 @Matt: If the client changes his email address in WHMCS, will the changes be reflected in LogicBoxes system? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 16, 2010 WHMCS CEO Share Posted December 16, 2010 We have been finding the cause of this issue for a lot of users is that they haven't authorized their servers IP with ResellerClub's new IP restricted API system which is causing the automated login to fail even when the login details are correct. To authorize your IP you need to do the following: 1. Login to your account via the ResellerClub control panel 2. Go to Settings -> API -> HTTP API 3. Register the IP address of the server where WHMCS is installed @JLHC: No the emails won't sync automatically but the client has a login to both systems so can update it in both places. Matt 0 Quote Link to comment Share on other sites More sharing options...
mangkukmerah Posted December 16, 2010 Share Posted December 16, 2010 Hi Matt, Already add the HTTP API in LogicBoxes control panel but still getting the classic [r3] Error Message: Please provide valid login Credentials.Invalid Login Credentials. Please advise 0 Quote Link to comment Share on other sites More sharing options...
mangkukmerah Posted December 16, 2010 Share Posted December 16, 2010 we have the same issue. I think I found a workaround for it, dunno if it's a bug or not : Turn off ID Protection , and it goes smooth Don't forget to manually activate the Free DNS service for old account first 0 Quote Link to comment Share on other sites More sharing options...
pinarthost Posted December 16, 2010 Author Share Posted December 16, 2010 @Matt IP addresses for HTTP API Access are updated in NEO Reseller Panel, but still getting the [r1] Error Message: Please provide valid login Credentials.Invalid Login Credentials. 0 Quote Link to comment Share on other sites More sharing options...
Maison Posted December 16, 2010 Share Posted December 16, 2010 Same problem here 0 Quote Link to comment Share on other sites More sharing options...
expandmind Posted December 16, 2010 Share Posted December 16, 2010 same problem with resell.biz registar using stargate module or resellerclub... 0 Quote Link to comment Share on other sites More sharing options...
hypertoast Posted December 18, 2010 Share Posted December 18, 2010 same problem here. The I.P Address of WHMCS is added to Resellerclub The DNS Mgmt service is activated in both ares (WHMCS & ResellerClub) The email address matches in both sites. Any thoughts? 0 Quote Link to comment Share on other sites More sharing options...
hypertoast Posted December 22, 2010 Share Posted December 22, 2010 Does any one seem to get this piece working? -HyperToast 0 Quote Link to comment Share on other sites More sharing options...
mangkukmerah Posted December 23, 2010 Share Posted December 23, 2010 Does any one seem to get this piece working?-HyperToast I got it working by turning off the ID protection of the desired domain first through the domain panel. Look at my post above 0 Quote Link to comment Share on other sites More sharing options...
hypertoast Posted December 23, 2010 Share Posted December 23, 2010 I got it working by turning off the ID protection of the desired domain first through the domain panel. Look at my post above I could not get it working. weird. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted December 23, 2010 WHMCS CEO Share Posted December 23, 2010 The DNS Host Record Management feature is working for some users so we don't believe there's any issues with it. You just need to double check your configuration in Setup > Domain Registrars (common mistakes are incorrect Reseller/Parent IDs or trailing spaces in fields), ensure your IP has been allowed on ResellerClubs new API Restrictions Area, and ensure that the domain is registered with the DNS Management feature enabled or has had it activated manually inside the ResellerClub control panel. Please also note it doesn't work in test mode. Matt 0 Quote Link to comment Share on other sites More sharing options...
cackudux Posted March 3, 2011 Share Posted March 3, 2011 this is also not working out for me and i have checked everywhere and nothing. 0 Quote Link to comment Share on other sites More sharing options...
pinarthost Posted March 4, 2011 Author Share Posted March 4, 2011 Same here... 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 4, 2011 WHMCS CEO Share Posted March 4, 2011 The existing functionality does work, but it is far from ideal what with having to reset a users password and send them to ResellerClub's interface and all. The most common issue is a firewall or allowed IPs problem we're finding if you find it still doesn't work after all of the troubleshooting tips above. But we now have a module for ResellerClub's new API that we're beta testing currently and so I would suggest waiting for that which allows for DNS Management directly from the client area itself. Matt 0 Quote Link to comment Share on other sites More sharing options...
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