Authorize.net WHMCS Capture Error

[Ninthcom]

WHMCS v3.1.2

 

Hello,

 

We have setup many Authorize accounts and have been knocking my head with this.

 

Issue:

When we click "Attempt Payment" from our test client we get this error:

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Capture Error

An unknown error occured. Please check the gateway log.

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Even paying from the client side payment fails, send email with "Credit Card Payment Failed"

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The Credit Card is a Real number (my personal card...), we are in Test Mode both in the WHMCS application + at Authorize.

I checked our server error logs, nothing it them to relate to this.

Do not see a Gateway Log within WHMCS? No Reports our our admin login at Authorize. Looks as if the error is cinfined with-in WHMCS, not ever making it to Autorize.net.

 

I know either it is right in front of me...This is a simple thing, we would realy appreciate anyones insight, help, advise dealing with this.

 

Brent

[generic]

from the admin area;

 

TRANSACTIONS => VIEW GATEWAY LOG

 

i believe its the double test you have setup causing the errors, just ave test from whmcs or from authorize.net, not both.

[Ninthcom]

Hello Generic!

 

We just figured out that the issue. 1. we had the wrong test Visa in the test client, we added the new number from Auth's website, then Matt had emailed us where to look for the erro as you have, (thank you).

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Kinda embarassing, it was right in front of us, the Gateway Log that is.

+ Auth has two different ID numbers, we had the wrong one in.

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Once we executed the changes, our test functioned as they should!!

We are now in live mode, go to go.

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Many thanks for your reply, we will look and add our forum needs in the future. Really like the WHMCS application, can't wait to see the future versions...

 

-BW