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Admin not getting Support Ticket Emails


xxkylexx

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Heya,

 

Another question :P . I currently have 2 Full Administrators on my WHMCS account, Myself and my Partner. When a new support ticket is opened, I get the email saying that a new support ticket has been opened, check it in the admin area, etc. However, my partner, the other Full Administrator, does not. He gets all email regarding the cron running every night, new order requests, etc., but never gets the email about a new support ticket being opened. Is there something I have not set up right under his account?

 

 

Thanks,

Kyle

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