[NOT A BUG] Suspended account email not taking into account addons

[webolution]

It seems the email generated for suspended accounts is not taking into account the addons for the service being suspended. For example, the last account suspended for me showed 5 emails in total for the service (the service is $24, plus a $5 add on):

 

Customer Invoice Email: Total $29

Reminder: $29

First Overdue: $29

Second Overdue: $29

Third Overdue: $29

Suspended: $24

 

Basically, the customer gets all notices for payment showing the full amount (product cost + addons) but then in the suspension email, it only shows the product cost.

[GGWH-James]

I just checked a couple of recently suspended accounts which were for non-payment. The one was correct, but the other was wrong. The one that had the wrong amount in the suspension e-mail had their Recurring Amount changed for that product/service after the invoice was generated.

 

The new recurring amount is what was displayed in the suspension e-mail, but the reminder e-mails all displayed the invoice in questions actual amount though. So it appears that the suspension e-mail is obtaining the amount from the products Recurring Amount field, which is incorrect. It should be displaying the actual amount of the invoice as the warning e-mails do.

[GGWH-James]

How is it not a bug to display the correct amount of the invoice for each warning e-mail, but then have the final suspension e-mail give a different amount than every e-mail previous? It should display the actual invoice amount as well; should it not?

[webolution]

How is it not a bug? The suspension email shows a different amount due than ALL other emails for the invoice.

[Matt]

Hi,

 

The suspension email is sent relating to a specific product, saying the product has been suspended for non-payment. This is not a suspension of an invoice email and so doesn't relate to any 1 particular invoice, indeed the user could have multiple outstanding invoices. And if the invoice contains 3 products then the client is going to get 3 suspension email notices, one per product each showing that own products amount. While domains cannot be "suspended" so the email doesn't apply to them at all. So the email is specific to a product, and hence this is not a bug. I guess you could argue there would be a feature request to add some invoice related merge fields to the suspension email template to allow details of the latest invoice to be output but mentioning amounts in the suspension notice probably isn't necessary at all.

 

Matt

[GGWH-James]

Hi,

 

The suspension email is sent relating to a specific product, saying the product has been suspended for non-payment. This is not a suspension of an invoice email and so doesn't relate to any 1 particular invoice, indeed the user could have multiple outstanding invoices. And if the invoice contains 3 products then the client is going to get 3 suspension email notices, one per product each showing that own products amount. While domains cannot be "suspended" so the email doesn't apply to them at all. So the email is specific to a product, and hence this is not a bug. I guess you could argue there would be a feature request to add some invoice related merge fields to the suspension email template to allow details of the latest invoice to be output but mentioning amounts in the suspension notice probably isn't necessary at all.

 

Matt

That makes sense now that I think about it. However, if the amount shown in the suspension e-mail does not equal what is actually outstanding for that product/service then there should be no amount shown at all. Otherwise, a client could come back and argue with you/me/their host saying that they only owe what's in the e-mail as we sent them that says that's what they owe.

 

This is not something that we've ever had an issue with and I never even noticed this before, but something that could happen at some point with the right client. Anyhow, I just removed the amount from the suspension template altogether for those suspended due to non-payment via a conditional.

Edited October 15, 2010 by GGWH-James

[webolution]

Anyhow, I just removed the amount from the suspension template altogether for those suspended due to non-payment via a conditional.

 

Probably the best way around it I think. I'll do the same as it has caused confusion for at least 1 client so far.