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Inactive Custom Ticket Status


BryanB

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I've created a custom ticket status that I want to behave just like the "closed" status called "completed" I've unchecked all the boxes as seen here:

 

20101004-bjdmiqpu5rkeaesmh9f6s8hetg.jpg

 

but tickets under this status are still showing up in the client area home page (clientarea.php) under "Open Support Ticket"

 

Any idea why or how I can get them not to show as open tickets?

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