GGWH-James Posted September 26, 2010 Share Posted September 26, 2010 So, I applied for a cashU merchant account this morning. I got the below message back from them a short time after: Unfortunately, your KYC registration has been declined for the following reason(s):- Country Which Hosts Your Website's Server Is Incorrect Apparently, they know better than I as to where my own servers are in the world. Last I checked, they were sitting in a datacenter in Maasdijk, Netherlands. But, what the Hell do I know, eh? I promptly corrected them; providing them with live links to geo-location tools and routes indicating as much. However, they still insist that I'm lying as to where my servers really are. Needless to say, at this point, I'm not impressed and am quite irritated; to say the least. My last message did not contain any profanity or the like, but I think that I got my point across and advised them to close any and all accounts which I may have with them; I want nothing more to do with such a company. When questioned by me how they 'guessed' where my servers are, they did not say. When asked where they think they really are, if not where I say they are, they did not say. Anybody else had this or other problems with them? 0 Quote Link to comment Share on other sites More sharing options...
GGWH-James Posted October 1, 2010 Author Share Posted October 1, 2010 (edited) Even though I've told them a few times now I want nothing to do with their company, they keep e-mailing me. One of their latest was to tell me that technically, my selection of Netherlands is incorrect. I guess I really am an idiot. Considering that my servers are physically located in Maasdijk, Netherlands, I would think that the correct answer to the question, "Where is the server for your website hosted" is Netherlands. But, what the Hell do I know, eh? Even when asked, they wouldn't tell me what the "correct" answer to that question is. Not only will they not enlighten me as to the "correct" answer to that question, but they seem to refuse to want to leave me alone and honour my request to delete my account and have no further involvement between our companies. As such, I've added them to our spam filter; they're flooding our ticketing system with useless e-mails stating the same damn thing, again-and-again; that Netherlands is, technically, incorrect. Edited October 1, 2010 by GGWH-James 0 Quote Link to comment Share on other sites More sharing options...
BulliteShot Posted April 21, 2011 Share Posted April 21, 2011 Why don't you contact their support? I get a response within a day which is always very helpful. Unlike the likes of PayPal. 0 Quote Link to comment Share on other sites More sharing options...
sohouk Posted April 21, 2011 Share Posted April 21, 2011 Its only a thought, but the vast majority of providers don't understand the 'Netherlands' incorrectly thinking that the correct name is Holland. So entering 'Netherlands' seems to break some on-line services becuase their data only shows 'Holland'.. Its irritating to have providers knowing better than you ! Trevor 0 Quote Link to comment Share on other sites More sharing options...
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