Status stay Pending after payment. ?!

[Vans]

Hi,

 

I use WHMCS for my web hosting automation needs and i have a little bit problem.

 

I have just received my first customer yesterday and all seem to be okay exept one thing..

 

The customer's have received all email of confirmation exept the email with confirmation for account detail to connect on cpanel, ftp, etc...

 

And if i check in Order list, i can see than the customer status is set to "pending" so why ?

 

I have checked the option: Automatically setup the product as soon as the first payment is received

 

So why the status is not set automatically to active when i receive the payment?! and why the customer don't have received the email of account details.

 

Please need your help about this.

 

Thanks you !

[Vans]

I have make a test to create an order with other paypal account and now the account is not created in WHM and still not receive any account detail information email...

 

Please help me.

 

Thanks you

[laszlof]

Does the account get created when you check "Run Module Create" and click "Accept Order" ?

[Vans]

no.

 

If i go on products/services in client profile section, and i click on module command: CREATE

 

I have this error message:

 

Module Command Error

Sorry, that username is reserved.

 

So the account is not created in my whm !

[laszlof]

are you trying to create an account called "test" or something like that? The error is being returned by cPanel, which is likely why it was also not auto-created on signup.