avoiding spam

[daferub]

I currently receive all queries via Client Area, where the customer must login to contact us and thus avoiding spam. But we have many clients who do not interpret the methodology of contact via tickets through the client area and they write directly to an alias account noreply@domain.com we set for all outgoing emails from the system.

 

While the autoresponder inform to the customer that should not respond because it is an automatic response, many do not read the info and reply the email anyway and logically it will never be received by the system.

 

My apologize for the description of the case, but it is something real that happens often.

 

I honestly did not see convenient for my clients to be entered into the system to send a query... My question is: Exists any method to receive emails directly with an authentication that the sender is the real human?

 

reply's will be very appreciated!