vudoocory Posted July 22, 2010 Share Posted July 22, 2010 Hello, I am wondering if there is a way for staff members to reply to customer support tickets, when the email piping with googles email service is activated. My whmcs install is located at vudoohosting.com/clients we are running version 2.4.1 and do have email piping enabled as we utilize Google Apps for our mail management, When the function to allow staff to reply to tickets by email is enabled and they attempt to. We get a bounce back message saying that our email is cannot be accepted as it is not in the client list. is there any way to possibly fix this issue? or is there no support for it while email piping is enabled. 0 Quote Link to comment Share on other sites More sharing options...
My365Host Posted July 23, 2010 Share Posted July 23, 2010 are you replying via an admin email, and without changing the subject? Also, how did you setup your google apps in whmcs? Are you just using the pop3 settings? 0 Quote Link to comment Share on other sites More sharing options...
vudoocory Posted July 23, 2010 Author Share Posted July 23, 2010 just using the pop3 settings and yes i did reply from and email address tied to the account, Subject wasnt changed only the body of the message was. 0 Quote Link to comment Share on other sites More sharing options...
vudoocory Posted July 24, 2010 Author Share Posted July 24, 2010 Never mind this has been fixed. The issue was with administrator email and the email the default email I was replying with. 0 Quote Link to comment Share on other sites More sharing options...
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