Client request to cancel account.. How does it work ?

[ramystyle]

Hi,

 

I tried a test account and logged in as the user, clicked on REQUEST CANCELLATION for a hosting account, entered a brief explanation and selected "immediately" and I submitted. But then what ? What's suppose to happen ? As an admin, I didn't get any notifications..

 

Thanks

[Matt]

All admins should get an email saying there was a cancellation submitted, you can view the cancellations by going to Clients > Cancellation Requests in the admin area, and if you have automatic cancellations enabled then the account will be terminated the next time the cron job runs automatically.

 

Matt

[Revolution]

Try running your cron job. Otherwise when your cron runs automatically everyday it should do it then.

 

 

Edit* Sorry for posting this Matt, your posting before mine wasn't on there until I refreshed the screen!

[ramystyle]

Thanks for the prompt reply !

I have received the mail warning me of the cancellation request.. It went to my junk folder for some reason

And Thanks Matt for precising ( Clients > Cancellation Requests in the admin area)

 

[yabado]

Is there a way to archive the cancellation requests?

 

I can see the list getting quite large over time and the current way of displaying them could get cumbersome.

 

I don't want to delete them , since I may need them as reference later.