How to change Ticket Reply List Order for the Mobile Edition??

[tommyquang]

Hello,

I'm looking for a way to change Ticket Reply List Order for the Mobile Edition.

 

I tried to add the code below to the viewticket.tpl, but it's not fully work.

 

{php}

if (is_array($this->_tpl_vars['replies'])) {

$this->assign(replies,array_reverse($this->_tpl_vars['replies'],true));

}

{/php}

 

It reversed the order list (newest first), but the first message/reply is still showing at the top (not sure why?). Do you know how to make this work fully?

 

This is the viewticket.tpl of mobile edition:

{include file='header.tpl'}

 

<a name="top"></a>

 

<table bgcolor="#ffffff" cellspacing="1">

<tr><td width="60">Department:</td><td>{$department}</td></tr>

<tr><td>Date:</td><td>{$date}</td></tr>

<tr><td>Subject:</td><td>{$subject}</td></tr>

<tr><td>Ticket #:</td><td>#{$tid}</td></tr>

<tr><td>Status:</td><td>{$status}</td></tr>

<tr><td>Urgency:</td><td>{$urgency}</td></tr>

</table>

 

<br>

 

<p align="center">Change Status to: <a href="{$smarty.server.PHP_SELF}?id={$id}&action=open">Open</a> |

<a href="{$smarty.server.PHP_SELF}?id={$id}&action=answered">Answered</a> |

<a href="{$smarty.server.PHP_SELF}?id={$id}&action=customerreply">Customer-Reply</a> |

<a href="{$smarty.server.PHP_SELF}?id={$id}&action=onhold">On Hold</a> |

<a href="{$smarty.server.PHP_SELF}?id={$id}&action=inprogress">In Progress</a> |

<a href="{$smarty.server.PHP_SELF}?id={$id}&action=closed">Closed</a></p>

 

<div align="right"><a href="#bottom" style="text-decoration:none;">Jump to Bottom</a></div>

 

<table cellspacing=1 cellpadding=3 width="100%" bgcolor=#cccccc>

<tr><td bgcolor=#f4f4f4 valign=top>{$user}</td><td bgcolor=#f4f4f4 align=right>{$date}</td></tr>

<tr><td bgcolor=#ffffff valign=top colspan=2>{$message}</td></tr>

{foreach key=num item=reply from=$replies}

<tr><td bgcolor=#f4f4f4 valign=top>{$reply.user}</td><td bgcolor=#f4f4f4 align=right>{$reply.date}</td></tr>

<tr><td bgcolor=#ffffff valign=top colspan=2>{$reply.message}</td></tr>

{/foreach}

</table>

 

<p><b>Reply</b></p>

<form method="post" action="{$smarty.server.PHP_SELF}?id={$id}">

<p align="center"><textarea name="message" rows="8" cols="50">

 

 

{$signature}</textarea>

<select name="postaction">

<option value="return">Set to Answered & Return to Ticket View</option>

<option value="onhold">Set to On Hold & Return to Ticket View</option>

<option value="inprogress">Set to In Progress & Return to Ticket View</option>

<option value="close">Close & Return to Active Ticket List</option>

<option value="note">Add as a Private Ticket Note</option>

</select><br />

<input type="submit" value="Add Response" name="postreply"></p>

</form>

 

<a name="bottom"></a>

 

<p align="center"><a href="ticketnotes.php?id={$id}">Ticket Notes ({$numticketnotes})</a> | <a href="ticketoptions.php?id={$id}">Ticket Options</a> | <a href="#top">Jump to Top</a></p>

 

{include file='footer.tpl'}