Free Live Chat Addon

[jeremyhaber]

Trying it at http://www.hostxnow.com/support//

 

In WHMCS Admin Pane at the bottom of the page it has 'No support requests are available at the moment.', even though the Live Chat icon is showing as Online. I click on image to load chat window up but still get the "No support requests are available at the moment. " message show up. I tried typed some text in the chat window and press Send button but still the same thing.

 

Hello HostXNow;

 

I have looked at the URL you are using. Currently the script is not installed properly on your server and you appear to be using livezilla. Livezilla and this addon are two separate entities and will not work in collaboration with each other.

 

If you start a chat request using livezilla only the livezilla client can respond to it.

 

If you require any assistance setting up the live chat addon I will be glad to help! Please contact me through WHMCS Addon in order to arrange setup.

 

Regards,

Jeremy Haber

[EastsideHosting]

Custom Online/Offline Code Change what is displayed on the page when operators are online or offline.

 

Does this support only 1 set of images, because I have sub entities (companies) that have different layouts/different online/offline images to match each website and I can separate the two, currently using Kayako and has the ability to support 'Company Groups'?

[tlhoward]

HostXnow my main problem was trying to run a admin answer on the same computer u cant be on both user and admin on the same computer because of the session keys it uses try using 2 computers and it works great.

[jeremyhaber]

Does this support only 1 set of images, because I have sub entities (companies) that have different layouts/different online/offline images to match each website and I can separate the two, currently using Kayako and has the ability to support 'Company Groups'?

 

This addon has the ability to customize the offline and online images for each installation of the addon.

 

If each sub-company you have has its own individual copy of WHMCS running then you can absolutely customize it

[lazysheepmedia]

Why don't you try the free livezilla live chat, every few months they upgrade it, and it's 100% free! it also allows you to download the icon on your computer and it installs on your server.

 

Check it out:

 

http://livezilla.net/home/en/

 

I have integrated livezilla into my new website

 

My Site Under Development

 

I really like Livezilla

 

The addon in this thread looks pretty awesome as well - good work

 

Regards

 

Mark

[zmiservices]

What a nifty addon, thanks so much. It works perfectly.

[HostXNow]

Did you restart Apache afterwards?

 

register_globals has always been set to "off". So a restart wasn't even needed.

 

Hello HostXNow;

 

I have looked at the URL you are using. Currently the script is not installed properly on your server and you appear to be using livezilla. Livezilla and this addon are two separate entities and will not work in collaboration with each other.

 

If you start a chat request using livezilla only the livezilla client can respond to it.

 

If you require any assistance setting up the live chat addon I will be glad to help! Please contact me through WHMCS Addon in order to arrange setup.

 

Regards,

Jeremy Haber

 

I did have your addon setup correctly. Just replaced it with LiveZilla because I couldn't get your addon to work.

 

HostXnow my main problem was trying to run a admin answer on the same computer u cant be on both user and admin on the same computer because of the session keys it uses try using 2 computers and it works great.

 

Aah, that must be the reason it wasn't working for me then.

 

Thanks for the answer.

[JoeLitO]

Hi all,

 

1. I installed the script correctly, but I get an error, I thought it was because he had other javascript on the page, but place it in a new page and the error persists.

 

see running script

 

2. Is normal to see domain.ext//start_session.php ( two // )

 

Best regards,

 

Joel

Edited September 25, 2010 by JoeLitO

[jeremyhaber]

Hello Joe;

 

The test page you sent over seems to be working correctly. Can you please specify what browser you are using that is receiving this error?

 

The double slashes "//" is perfectly normal and will not effect the script.

 

Let me know if I can further assist you.

 

Regards,

Jeremy Haber

[JoeLitO]

Personally work with Firefox, but I need to see it in IE also.

 

Attached image error

[jeremyhaber]

Hello JoeLitO;

 

This seems to be a problem with jQuery itself. Try updating the jquery.js file with the latest addition of jquery development (uncompressed version) and see if that resolves the issue.

 

Regards,

Jeremy Haber

[num_tech]

I try to install it and I get this :

 

 

Notice: Undefined variable: dir in /chroot/home/whmcstes/whmcs.test/html/chat-install/install.php on line 6

 

Warning: require(/home/whmcstes/whmcs.test/html/dbconnect.php) [function.require]: failed to open stream: No such file or directory in /chroot/home/whmcstes/whmcs.test/html/chat-install/install.php on line 14

 

Fatal error: require() [function.require]: Failed opening required '/home/whmcstes/whmcs.test/html/dbconnect.php' (include_path='.:/usr/share/pear:/usr/share/php') in /chroot/home/whmcstes/whmcs.test/html/chat-install/install.php on line 14

[cdx1]

i know this is a old post but i just installed this and now my client area is not accessible they just get a white page afrter checking my apache error logs this one shows up

 

mod_fcgid: stderr: PHP Notice: Undefined variable: dir in /var/www/clients/client1/web1/web/includes/jscript/livehelp.js.php on line 26, referer: http://ez-host.co.uk/clientarea.php

 

line 26 is as follows

 

22 if ($pathPart != "") {

23 if ($pathPart != "includes") {

24 $dir .= "/".$pathPart;

25 } else {

26 $dir .= "/";

27 break;

 

could do with some help on this one like i said none of my clients are able to access there client area thanks