Can't Submit a ticket :(

[anunay]

I am customizing the theme for WHCMS, and i am stuck here in submitticket.php as it does not allowed me to submit ticket. It says that it requires email address and name from the user even if there is no field to enter such information in the form provided by whmcs.

 

Please have a look at the screenshot that i have attached here.

[multisoft]

You have to edit the viewticket.tpl for the template you use. I had the same problem for unregistered users.

 

after:

</div>
{/foreach}

 

Add:

<br>

<tr>
           <td width="120" class="fieldarea"></td>
           <td>{if $loggedin}{else}
             <input type="text" name="replyname" size=30 value="{$replyname}" />
             {/if}</td>
         </tr>
         <br>
          <tr>
           <td class="fieldarea"></td>
           <td>{if $loggedin}{else}
             <input type="text" name="replyemail" size=50 value="{$replyemail}" />
             {/if}</td>
         </tr>
         <tr>

 

It should resolve your issue.