ramystyle Posted March 22, 2007 Share Posted March 22, 2007 Hi, Not a big bug but I noticed that when I Mass e-mail my clients, Clients who have 2 hosting accounts will receive the e-mail twice. If a client has 3 hosting accounts with us, he will receive the same email 3 times.. Thanks ! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 23, 2007 WHMCS CEO Share Posted March 23, 2007 Only when you filter the mailing list to send it to people based on hosting accounts. If you do this then of course this will be the expected result as you may be including info about each domain a client has. If you only want to email each client once then you will either need to use the email all clients option in the mass mail section or select individual clients to email from the clients list. 0 Quote Link to comment Share on other sites More sharing options...
SilverNodashi Posted October 2, 2008 Share Posted October 2, 2008 Hi Matt, I just ran into the same problem. We're doing a server upgrade, and I wanted to notify all the shared hosting clients on that specific server about the upgrade. So, using V3.7.1, I went into Mass Mail, and set the following options under "Product/Service Related Email": Product/Service Type -> Shared Hosting Account Product/Service -> Any Product/Service Status -> Active Server -> ServerA Some clients had like 8 or 11 or even 18 hosting accounts, and got 8, 11 & 18 emails! Client with only 3 or so accounts would still forgive this error, but to these 3 clients it's going to be a problem. And I need to notify them all about the upgrade status in a few days time again. This is a problem and need to be looked into. And choosing a Product/Service won't help either, cause then I would need to go through all the Products/Services related to that server, and those clients would still get more than one email, since most clients have different products. 0 Quote Link to comment Share on other sites More sharing options...
delator Posted October 2, 2008 Share Posted October 2, 2008 yeah, a simple solution to add a "multiple hostings per client, one email" select box 0 Quote Link to comment Share on other sites More sharing options...
eger Posted October 29, 2008 Share Posted October 29, 2008 I just ran into this also. It would be a nice feature to be able to only send 1 copy per client contact. I also don't see any secondary contacts included in the 'mass mail' feature even though they receive General and all other mail. 0 Quote Link to comment Share on other sites More sharing options...
jozeph Posted October 29, 2008 Share Posted October 29, 2008 Yes, I confirm this! 0 Quote Link to comment Share on other sites More sharing options...
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