Ticket's reply via email in whmcs?

[stefke]

Hello,

 

Is it possible to have replies sent via email's automatically entered into the ticket which it belong to? I mean if there is a open ticket of a user, and instead replies to email rather then entering the message via ticket system, can the email reply be automatically entered into the ticket?

 

Thanks

[aXeR]

Yes, if you enable Email Piping: http://wiki.whmcs.com/Email_Piping

[floyd]

Yes, if you enable Email Piping: http://wiki.whmcs.com/Email_Piping

 

Or "Ticket Importing using POP3 Import"

 

I seem to have better success with this method. I set up mailboxes for whmcs to check. I also have that mail forwarded to my regular account so I get an email copy as well.

[aXeR]

Piping is just the name of the feature i.e. Forwarding and Pop3 import are both methods of emailing piping....

[floyd]

Piping is just the name of the feature

 

That may be true and misleading as they are very different ways of getting the data into the ticket system. I didn't mean to start an argument about it. I was just trying to complement what you said. Its hard to say anything in a forum without getting stomped on by somebody.