kbeezie Posted June 16, 2010 Share Posted June 16, 2010 We have WHMCS v4.2 setup with two departments sales@ and support@ , also under General -> Mail we setup server@ on an SMTP configuration as we're using google apps for all our emails. Receiving notification of a new ticket, getting tickets from customers emailing us, and being able to reply to them in whmcs works fine. The problem is when any department replies to a ticket, the emails are sent with server@ being the reply-to address, we need the reply-to to be the department that handled the ticket, meaning if its a sales ticket a customer needs to have sales@ be the reply address when they click reply, likewise if its support, then support@ , not server@ 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.