HostOurWeb Unprofessional - WHMCS Xen Module

[enotchnet]

I don't believe we have ever posted a review but our experience with HostOurWeb has given reason for this post.

 

We are launching Xen VPS and narrowed down to SolusVM or the HostOurWeb module since it integrates with WHMCS which is similar to what we have today with our openvz solution. Although the preference was to go with SolusVM we decided to try this solution instead.

 

I went to their website and searched here on the WHMCS forums as well as the WHT forums and it looked like the module was pretty good it has graphs, etc and for the price with or without source code its a good deal. I immediately signed up and paid for the module via their website. In the order form comments section I asked if I signed up for the module (which I did by this time) and wanted the source code could I just pay the difference. They said yes.

 

Until this time everything is great and loving the near immediate responses, etc.

 

I then asked how does the module connect to the Xen server and there response was "okay, what are your questions? I want to get all of this out of the way before i activate the order for once i do that there is no refund." - At this point I am confused because I've already asked my question. So I said OK for 50.00 dollars I will live with it even if it doesnt work so I replied with "Go ahead and activate the order. It seems like you don't like the fact that I have questions. We have over 2500 VPS's I would think that 50.00 is a small fee even if it turns out that this software doesn't work well and its wasted."

 

I guess they didn't like my reply and basically said "Hello, Hrm.. What an odd response to me only attempting to assist in helping you understand what you are buying! All i wanted was to get all your questions out of the way before you throw away your first support ticket on it! Any way. I'm going to cancel the order. I will have my staff refund the money here shortly. The refund reason is because you are acting this way already it usually means its going to be a bad business experience and that's something we do not have time for now. Thanks!"

 

I am not sure what would have been an acceptable response to them since I've already asked my question and they have not answered it and then I get told that there are no refunds.

 

I replied "I am not sure what you are referring to here. I paid for the service and asked about your installation requirements since I see you have MTRG graphs which is not something the other CP's have as an available feature. You then said that there are no refunds. If I pay for something I dont ask for

a refund unless I dont get the service. I simply wanted to know what are the install requirements and how does the module connect to the Xen server.You never responded to this..... "

 

HostOurWeb proceeded to ask what my question is and only provided an answer in the ticket reply where they tell me that my order has been cancelled.

 

I am just not sure what to say at all but if I am wrong then I am sorry to HostOurWeb but I just can't see how this makes any sense. Does anyone have any experience with this company and their WHMCS development capabilities?

[SilverNodashi]

hehe, did you see some of their other responses to questions asked on this forum? They come across very arrogantly and I'm glad I didn't waste my money on them. Luckily you got your money back as well. I don't know why, but some hosts / developers think they do you a favor and if you dare say anything they'll quickly show you the door.