frisco Posted March 19, 2007 Share Posted March 19, 2007 I get a message from a client emailed to the Support address saying "Please handle this..." There is nothing else visible - but the subject line of the message was "FW:..." How can I prevent initial tickets from losing their content when a user forwards such a message? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 19, 2007 WHMCS CEO Share Posted March 19, 2007 The reply must have been below a message breakline. This is to stop you having all the previous contents of an email imported. You can edit the break lines for messages in the tblticketbreaklines DB table. Matt 0 Quote Link to comment Share on other sites More sharing options...
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