File Storage Bin In Tickets

[BryanB]

I thought this might be useful for anyone interested.

 

I needed a way to send my clients large uploads that sometimes were not being received through email, so I created an area above each support ticket that displays all attachments sent from an admin in a "storage bin" box.

 

This way they could click on the support ticket link or log into their client area and view the ticket and download the attachments... Sort of like a "YouSendIt.com" feature.

 

Here's what it looks like:

http://screencast.com/t/MWZmZDdl

 

Here's the code I've added to /whmcs/templates/YOURTEMPLATE/viewticket.tpl

 

<div class="photostorageheader">
 <table width="100%" border="0" cellpadding="10" cellspacing="0">
   <tr>
     <td align="left"><b>Storage Bin</b></td>
   </tr>
 </table>
</div>
{php}
$this->assign(replies,array_reverse($this->_tpl_vars['replies'],true));
{/php}
<div class="photostorage">
<b>Click a file name to download and view the file.</b><br />
{foreach key=num item=reply from=$replies}
{if $reply.admin && $reply.attachments}<br />
 {$reply.date}<br />
 {foreach from=$reply.attachments key=num item=attachment} <img src="images/article.gif" class="absmiddle" border="0" alt="{$attachment}" /> <a href="dl.php?type=ar&id={$reply.id}&i={$num}">{$attachment}</a><br />
 {/foreach}{/if}
{/foreach}
</div>

 

Custom CSS to put them in a green box:

Add below to whmcs/templates/YOURTEMPLATE/styles.css

 

.photostorageheader{
background-color:#A4F8A4;
color:#333;
border-top:1px solid #A4F8A4;
border-right:1px solid #A4F8A4;
border-bottom:1px solid #A4F8A4;
border-left:1px solid #A4F8A4
}
.photostorage{
background-color:#EBFFF1;
padding:10px;
margin:0 0 10px;
border-right:1px solid #A4F8A4;
border-bottom:1px solid #A4F8A4;
border-left:1px solid #A4F8A4;
}

[BryanB]

The next step is to edit the emails that are sent out to not include the attachments when sending from a particular department. This will help improve email deliverability since some email clients will not be able to receive large files.

[edvan.com.br]

good tip ... I tried to include attachments of customers but unsuccessfully!

[BryanB]

good tip ... I tried to include attachments of customers but unsuccessfully!

 

I haven't tested it but you should just have to get rid of the "$reply.admin &&" part so it should look like this instead:

 

<div class="photostorageheader">
 <table width="100%" border="0" cellpadding="10" cellspacing="0">
   <tr>
     <td align="left"><b>Storage Bin</b></td>
   </tr>
 </table>
</div>
{php}
$this->assign(replies,array_reverse($this->_tpl_vars['replies'],true));
{/php}
<div class="photostorage">
<b>Click a file name to download and view the file.</b><br />
{foreach key=num item=reply from=$replies}
{if $reply.attachments}<br />
 {$reply.date}<br />
 {foreach from=$reply.attachments key=num item=attachment} <img src="images/article.gif" class="absmiddle" border="0" alt="{$attachment}" /> <a href="dl.php?type=ar&id={$reply.id}&i={$num}">{$attachment}</a><br />
 {/foreach}{/if}
{/foreach}
</div>

[BryanB]

by the way, I'm adding this after about line 54 after

<td>{$urgency}</td>

{foreach key=num item=customfield from=$customfields}<td>{$customfield.value}</td>{/foreach}

</tr>

</table>

[edvan.com.br]

It did not work!

 

I tried: if $reply.user && $reply.attachments did not work!

[BryanB]

I just tested what I posted above and it worked fine. you don't need if $reply.user...

 

Simply look for:

 

{if $reply.admin && $reply.attachments}

 

and change it to:

 

{if $reply.attachments}

 

 

and that's it.

[edvan.com.br]

see image http://edvan.net.br/storage.jpg

 

doubles the attachment you sent the team.

 

<div class="photostorageheader">

<table width="100%" border="0" cellpadding="10" cellspacing="0">

<tr>

<td align="left"><b>Storage Bin</b></td>

</tr>

</table>

</div>

{php}

$this->assign(replies,array_reverse($this->_tpl_vars['replies'],true));

{/php}

<div class="photostorage">

<b>Click a file name to download and view the file.</b><br />

{foreach key=num item=reply from=$replies}

{if $reply.admin && $reply.attachments}<br />

{$reply.date}<br />

{foreach from=$reply.attachments key=num item=attachment} <img src="images/article.gif" class="absmiddle" border="0" alt="{$attachment}" /> <a href="dl.php?type=ar&id={$reply.id}&i={$num}">{$attachment}</a><br />

{/foreach}{/if}

{/foreach}

</div>

 

 

<div class="photostorageheader">

<table width="100%" border="0" cellpadding="10" cellspacing="0">

<tr>

<td align="left"><b>Storage Bin (client)</b></td>

</tr>

</table>

</div>

{php}

$this->assign(replies,array_reverse($this->_tpl_vars['replies'],true));

{/php}

<div class="photostorage">

<b>Click a file name to download and view the file.</b><br />

{foreach key=num item=reply from=$replies}

{if $reply.attachments}<br />

{$reply.date}<br />

{foreach from=$reply.attachments key=num item=attachment} <img src="images/article.gif" class="absmiddle" border="0" alt="{$attachment}" /> <a href="dl.php?type=ar&id={$reply.id}&i={$num}">{$attachment}</a><br />

{/foreach}{/if}

{/foreach}

</div>