Digit9 Posted March 15, 2007 Share Posted March 15, 2007 When signing up for an account, everyone keeps getting a blank page. Account gets created, it says the email was sent to the user in the email log, but user doesn't receive email. I can give you a link to where it's messed up if you need. Please help me out, this seems like a good billing system but I don't want one little thing stop me from buying it. 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 15, 2007 Author Share Posted March 15, 2007 Is there anyone that can give me a list of possible problems that can resolve this problem... 0 Quote Link to comment Share on other sites More sharing options...
Dominic Quick Posted March 16, 2007 Share Posted March 16, 2007 Try uploading the template files again. These can be found at /home/username/pathtowhmcs/templates/default/ re-upload them. You shouldnt have any more problems with templates. Dom 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 16, 2007 Author Share Posted March 16, 2007 Did, I don't think it's a template problem. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 16, 2007 Share Posted March 16, 2007 Hey, It something wrong with your install of WHMCS. Try re-uploading your WHMCS template, clear out your template_c folder and disable checkoutscript.php and see if that does the trick. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 16, 2007 Author Share Posted March 16, 2007 How do I disable my checkout script, and what does that disable? 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 16, 2007 Share Posted March 16, 2007 How do I disable my checkout script, and what does that disable? Hey, Okay if you don't know what it is, the chance of you turning it on is very slim. But just in case, go to Configuration > General Configuration > Other Also, Do you have any payment gateways enabled? From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 16, 2007 Author Share Posted March 16, 2007 Yes, 3, but why would I need a gateway for FREE setups? Is there a way to turn it off? 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 16, 2007 Author Share Posted March 16, 2007 It is disabled, and the templates were deleted. Still nothing. 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 16, 2007 Author Share Posted March 16, 2007 Is there a way to get faster support? I know I only have the trial version, but I want to actually test out the script before I buy it and so far I've only had problems. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 16, 2007 Share Posted March 16, 2007 Hey, Posting every three hours on a response back doesn't help. You have something setup incorrect, its only a local issue with you as every other customer is having it worked out fine. You can try and re-upload WHMCS and clear our the database. Make sure your server has at least, * PHP Version 4.2.x or later * MySQL Version 3.2.x or later * Curl Support * ionCube Runtime Decoders * GD Image Library * Register Globals Installing WHMCS is very simple. The following steps will guide you through the process: 1. Unzip the contents of the zip file to a folder on your computer 2. Upload the entire whmcs and status folder to your server in binary mode - you can rename the folder to whatever you like (support,billing,clients,etc...) 3. If you don't have Ioncube installed on your server then you will need to upload the runtime loaders folder named "ioncube" also included in the zip file 4. Run the installation script by going to http://www.yourdomain.com/whmcs/install/ This will guide you through the entire setup process. Taken from http://v3manual.whmcs.com/. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 16, 2007 Author Share Posted March 16, 2007 It's only blank when you try to apply for free hosting. If not, it goes to the invoice screen. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 16, 2007 Share Posted March 16, 2007 Hey, I just placed a test order on your system and have gotten no errors what so ever. If this keeps happening put $display_errors="on"; in your configuration.php and see if it gives you back an error message. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 16, 2007 Author Share Posted March 16, 2007 Place a free order. It only messes up on orders that are free. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 16, 2007 Share Posted March 16, 2007 Hey, Your error, REMOVED From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 16, 2007 Author Share Posted March 16, 2007 REMOVED Can anyone tell me what this means? 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 16, 2007 Share Posted March 16, 2007 Hey, Do you have a server selected for the package or a control setup for that free package? From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 16, 2007 Author Share Posted March 16, 2007 Switched it from Default to my main server, thank god this is finally resolved! 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 17, 2007 Share Posted March 17, 2007 Switched it from Default to my main server, thank god this is finally resolved! Hey, Same here, looks like you forgot to set that up From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 17, 2007 Author Share Posted March 17, 2007 Sorry again, but it's not sending an email to the client when they sign up. The email signs up in the list of mail on the control panel, but no email to the client. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 17, 2007 Share Posted March 17, 2007 Sorry again, but it's not sending an email to the client when they sign up. The email signs up in the list of mail on the control panel, but no email to the client. Hey, Again something on your local side and not a WHMCS bug. Make sure all settings are setup correctly, mainly this one. Configuration > Products/Services > {PRODUCT} > Server Settings {CHOSE SERVER} and make sure the last box is checked to your liking... From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 17, 2007 Author Share Posted March 17, 2007 I know it's not a bug, but it is a pain in the ass. It's set to "Automatically create the account as soon as an order is placed", but the client isn't receiving an email. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 17, 2007 Share Posted March 17, 2007 Hey, Then either its these problems. If you are using SMTP to send mail, insure that the user information is correct as the error I posted before (not sure who removed it, wasn't a security risk at all) but I believe one of them send your SMTP server information was in correct. If thats not it, your PHP Send Mail is wrong or something on your server end is not correct. Or your client is not getting emails because IP is banned or ends up in the bulk/spam folder. From, Adam 0 Quote Link to comment Share on other sites More sharing options...
Digit9 Posted March 17, 2007 Author Share Posted March 17, 2007 PHP Mail says it sends the mail in the users client panel, but user doesn't actually receive the email. SMTP doesn't show the email was sent, and user doesn't receive one. My SMTP options were correct, and I don't see why the PHP Mail function would have any problems considering I use it with other scripts. 0 Quote Link to comment Share on other sites More sharing options...
Adam Posted March 17, 2007 Share Posted March 17, 2007 Hey, Try sending changing the email to another address to another email provider and see if it works. Does it show "Email sent to xxx" when you send the email? From, Adam 0 Quote Link to comment Share on other sites More sharing options...
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