ah80 Posted May 1, 2010 Share Posted May 1, 2010 (edited) Hi Everyone, I had a client send an email to support the other day, but instead of our email address in the "To", they put it in the "Cc". So instead of this: To: support@whmcsexample.com Cc: person@example.com The did this: To: person@example.com Cc: support@whmcsexample.com The message can be found in the ticket message logs, but it hasn't been assigned to a department and instead says "Department Not Found". Any idea how I can get "Cc'd" tickets into a department? ------- WHMCS Version: 4.1.2 Ticket Import Method: Ticket Importing using Email Forwarders Edited May 1, 2010 by NetworkDynamics 0 Quote Link to comment Share on other sites More sharing options...
ah80 Posted April 7, 2011 Author Share Posted April 7, 2011 Anyone have any ideas how to solve this? I have searched the forums and found people are experiencing the same issues, but no resolution... 0 Quote Link to comment Share on other sites More sharing options...
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