tuvok Posted April 29, 2010 Share Posted April 29, 2010 Each time i reply to a support ticket, should the customer not get some kind of notification that their support ticket has been replied to. I am no using any piping, so everything is done via the help desk. At the moment, the customer has no idea that I have replied until they login and check the ticket Is there anyway to do this in WHMCS..i.e send out a notification to the customer thanks 0 Quote Link to comment Share on other sites More sharing options...
floyd Posted April 29, 2010 Share Posted April 29, 2010 Go to Setup -> Email Templates -> edit the template Support Ticket Reply. Make sure "Tick this box to disable this email from being sent" is unchecked. 0 Quote Link to comment Share on other sites More sharing options...
tuvok Posted April 29, 2010 Author Share Posted April 29, 2010 Thank for the reply, however I don't seem to have that particular email template. See attached screenshot 0 Quote Link to comment Share on other sites More sharing options...
floyd Posted April 29, 2010 Share Posted April 29, 2010 It should be right below "Support Ticket Opened by Admin" I don't know if you can create it yourself or not. 0 Quote Link to comment Share on other sites More sharing options...
tuvok Posted May 6, 2010 Author Share Posted May 6, 2010 It looks like i am missing this from my list of default templates. Can anyone from the support team please explain how I fix this 0 Quote Link to comment Share on other sites More sharing options...
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