jogrady Posted April 19, 2010 Share Posted April 19, 2010 I'm receiving the following error when processing a credit card I know is valid. "The credit card details you entered were declined" How do I troubleshoot this? As far as I know I've entered the gateway details correctly. The InternetSecure setup screen only gives me the following options: Show on Order Form Visible Name CAD Currency Login ID USD Currency Login ID Test Mode InternetSecure issued me a mechant name, gateway id number, and MID number. I entered the gateway id number for US login ID value since that is what I use to log into InternetSecures' site. Not sure what the MID is for, but I've tried entering that one instead with no luck. What am I missing? 0 Quote Link to comment Share on other sites More sharing options...
jogrady Posted April 20, 2010 Author Share Posted April 20, 2010 ...bump.... The InternetSecure team said that I was using the correct parameters, but I'm still getting the declined errors. Here is debug information showing up in my gateway log. Invoice ID => 13 User ID => 11 Amount => 24.95 Response Code => <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html> <head> <title></title> <link rel="stylesheet" href="/stylesheet.css?MerchantNumber=-1"> </head> <HEAD> <TITLE>Missing Variables</TITLE> </HEAD> <BODY BGCOLOR=#FFFFFF> <IMG SRC="/images/newislogo-98.gif" ALT="InternetSecure"> <H2>We cannot process your transaction.</H2> <H3>You are reading this page because one of the following errors has occurred</h3> <li><b>Cannot find one or any of these variables: Gateway ID / Merchant Number, Products, ReturnURL or ReturnCGI</b> <li><b>The MerchantNumber is not valid. <li><b>The Merchant does not have an active account in the requested currency. <li><b>The Products string is not in a recognizable format. <p> <b>Please notify the merchant about this error. Thank you.</b> </BODY> </HTML> <!-- Template ID: 2-Q0 MerchantNumber=-1 Products= ReturnURL= ReturnCGI= --></body></html> 0 Quote Link to comment Share on other sites More sharing options...
Excel Posted April 23, 2010 Share Posted April 23, 2010 I can confirm the gateway ID number (5 numbers) is the correct Login ID to use. As for the error, are you in demo mode? Is your account with IS active? You need to make sure to give your server IP address to InternetSecure for them to be able to process transactions. Also, you might have better luck debugging by contacting their technical support team and ask them why it is being declined, rather than trying to debug yourself. We haven't tried the WHMCS 4.2.x version of the InternetSecure module yet, but it works fine in 4.1.x. Also supports recurring payments if IS allowed it for your account. 0 Quote Link to comment Share on other sites More sharing options...
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