salty Posted March 12, 2007 Share Posted March 12, 2007 Hey all~ I've searched the forum, manual & KB and have not found any solid answer. So here we go.. I don't know much about tech support so I outsource it. They use Cerberus via email. So here's the question. Can WHMCS be setup (only applying to emails sent to support) to catch email comms both ways, but without sending an autoreponder back to the support team, while at the same time if someone sends a support request in WHMCS to forward it to the Cerberus system? Or would I have to remove the Tech Support from WHMCS's Support Departments? I currently have support@ forwarding twice, one to Cerberus and the other to WHMCS, and have also set up the CRON for WHMCS. Thanks guys~ Matt 0 Quote Link to comment Share on other sites More sharing options...
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