hypertoast Posted April 12, 2010 Share Posted April 12, 2010 We would like to create a support ticket on behalf of the customer everytime an order is placed. Has any one tried something similar? What are my options: action hooks / API? Please advise. 0 Quote Link to comment Share on other sites More sharing options...
sgrayban Posted April 12, 2010 Share Posted April 12, 2010 I am curious why you want to do that ? No one I have ever done business with does that, seems to me that would become annoying as a customer. I would be surprised in the first place wondering how a support ticket was made and I didn't do it. The idea behind a support ticket is because they need help not when they make a order. How would a client need help with a order they completed ? But it can be done under General Settings -> Mail -> BCC Messages 0 Quote Link to comment Share on other sites More sharing options...
hypertoast Posted April 12, 2010 Author Share Posted April 12, 2010 A just question... We have a web service which requires constant interaction with the client for the implementation. Hence, we decided to opt for creating a ticket which will stop many individual emails and one will be able to track the same easily over a period of time. I am not sure how one would achieve the same via BCC Messages 0 Quote Link to comment Share on other sites More sharing options...
sgrayban Posted April 12, 2010 Share Posted April 12, 2010 You send a BCC copy to your own support email address thus it creates a support ticket. 0 Quote Link to comment Share on other sites More sharing options...
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