Zamirathe Posted April 12, 2010 Share Posted April 12, 2010 I have read a number of replies talking about having a live chat for support or help, or even a telephone number for clients to call. Is that absolutely necessary? Can someone really not wait for an email response? Will people actually not sign up just because the only way you can contact them is through email? 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted April 12, 2010 Share Posted April 12, 2010 Yes you will have some that will not sign up. Also the better your support is the more you can charge for your service. 0 Quote Link to comment Share on other sites More sharing options...
scurrell Posted April 12, 2010 Share Posted April 12, 2010 Can someone really not wait for an email response? Will people actually not sign up just because the only way you can contact them is through email? Very much so. A very large proportion of our customers went with us just because they can talk to someone on the phone. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.